He showed me and gave me a copy of the return form and it only asks for the actual units and a remote. I have also been reminded each. I sent a message and was advised on the 2nd Feb, that packaging would be sent out to me to return myself by collect+. Some individual customers have claimed on here to have negotiated their own new customer 'return' deals in a shorter time. Within that letter or email, we’ll also include information about any other changes we’re. Joining in. Stay safe online. Options. Many thanks - 534135327. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. Yet VM are now expecting Pod to be returned? thanksHello I have left Virgin Media and have been ask to return the Hub 3 which I have and will return but I have also been asked to return a - 5421522. and Virgin Media really have no CLUE what they telling people. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. is legally binding, which means that we are making promises to each other about the . In which terminal I have to put the silver cap. If we decide to do this, we’ll let you know. I am going to send you a private message. Stream from Virgin Media. Virgin Media Verified account. Returned kit - Yodel lost parcel? on 25-03-2022 10:21. jpeg1. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. Have waited in all day kit not collected - 5223593. . So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. day. |. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. c. FAQs about return kits. Please follow the simple instructions we’ve provided in the pack that we delivered with the new equipment. I did ask for a return slip from VM over 6 months ago when I told them I no longer use the digi box, and was promised a pre paid returns label and a drop off point to arrange a return, but nothing to date. An Ethernet cable – The. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. An Ethernet cable – The. Connect the Hub’s power cable with the blue tab. Control your services . However I received an email on 13/1/23 saying that I had a new bill of £40 for unreturned kit. we cancel our virgin media account after 18 months as we did not have good broadband speeds. So VM gave me another call today, seems like another person from retentions. Account - Cable. Security matters. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. As subject. Virgin has published guidance here . Options. The clerk will print the return label and process your return. All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page. Sign in . Forum; Apps. Security matters. Unfortunately, when I opened the box, and there was a hub 4 instead of 5. Thank you for reaching out to us here on the Community. Home Phone. Upgraded Virgin TV Go app – offers a boosted on the go experience that allows customers to pause a programme on one set top box and carry on watching it on their tablet in another room or on the move. I. on 30-05-2023 22:29. I have not received the return kit I was promised in order to return VM equipment. I have requested multiple return kits and have now been told I will be charged £65 for the hub not being returned, also my account shows that I owe them 2 hubs (3 and 4) but we only have the hub 4 as our hub 3 was taken when the router was upgraded, please can someone get this return kit sent out, I will not be liable for this charge if. Yet another return Envelope from |VM Since moving over to Stream,360+MiniBox safeley returned. Hi Yicheng, Thanks for coming back to me on this one. . After a week kit wasn't delivered and I contacted again the live chat asking for explanations and I've been told that no kit has been requested at my. Once we cancel we got a letter asking us to. So why should I not recyle them instead ??? (not a serious question, but I am interes. Stay safe online. If it’s not a technical issue you need help with then we’re here to support you on. Virgin Media;. This includes: The Stream box. If you requested a return kit from Sprint and haven't received it or maybe even misplaced it, you can request a new one online. agreement. 4. Alternatively, visit virg. . Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. Virgin Phone Switchover. however, I have a splitter with 4 connection. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. Then I for some reason go. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. You’ll be able to return it for free via Collect+, which operates over 5000 outlets across. We would like to show you a description here but the site won’t allow us. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaHi All I want to comminucate this big issue. No setup fee is available on all bundles, broadband & phone, and broadband only packages. I'm sure they would have charged me if I was out when they arrived. Virgin Mobile. we provide and how you are permitted to use those . They have just told me to take it to a recycling centre. We would like to show you a description here but the site won’t allow us. Each return kit is associated with specific equipment. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. Tuning in. Choose your package. That’s because while you're with us, you rent your kit, rather than own it. What you get in your QuickStart pack depends on what Virgin Media services you ordered. with Virgin Media and Virgin Media Payments. Thank you in. Back a step. Hello. Please look out for the purple envelope in the top right of your scre. on 25-11-2022 12:11. . You can also speak with us to order a replacement SIM card via our text messaging option, just send a message to 07533 016422. 3. I got a message on my mobile with a number to ring so I can find out when they are close to my address to pick it up. We would like to show you a description here but the site won’t allow us. I heard about companies outsourcing their customer service to 3rd party, it might work for the company saving monies but clearly it doesn’t work for the customer. If you do not return your kit, you will be charged for it as set out in our terms and conditions . 2) Stupid - VM will charge accounts for unreturned kit, so you won't make any money from it. You can contact us to discuss your O2 mobile products and services. Follow the instructions on screen to finish your setup. 3 hours ago. Browse Virgin Media Virgin Media Community. Was moving house and because of timings around that moved while still paying Virgin for broadband at the old house. Virgin Media Kit Collection. Claim up to three (if needed) with our WiFi guarantee. phil55. Would it be possible to send a returns pack out to them? They don't remember their account number so can't use the online formYou can dial 150 from your virgin media home phone or dial 0345 454 1111 from any other phone. Switched. . We use Collect+ services for returning. so trying to explain anything to a human is. Excludes broadband faults and broadband network outages. Please, expect a private message from me here shortly, so I can have a further look and help out. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. 3 weeks ago. Solved: My VM account ended on 31st March. 3) Possibly illegal - as you are selling something you know is not yours to sell. Often, turning the power off and on at the wall socket, the broadband Hub or TV box and checking that all the wires are plugged in securely, can get you back up and running. SpeedWe would like to show you a description here but the site won’t allow us. Pop the telly on: check its set to the correct Input and Virgin TV’s playing. Available with M50 broadband or faster. This promotion means you won’t pay the usual setup fee of £35. Hi Kath, Thank you for your reply. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. I recently signed up for Virgin Broadband. Kind regards, Ilyas. Please follow this link to create a new pre-paid label to return it to us. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. You’ll find some simple step-by-step instructions telling you how to set up each of your services. Hi, Virgin media keep asking to return VM hub 4 router from my old account (ultimate oomph packaged now disconnected) or they will charge £65. Returning hub 4. correctly to the Virgin Media wall socket, please follow these instructions to get set up. My Virgin Media App. Manage Your Account. That would be. Seems like a very long time to be en-route. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. 2. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…Virgin Media Quickstart set up. wrote: Hi Tom_W1, An update: I called again customer service and asked to speak to a manager. Tuning in. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team. I am putting a complaint in with ofcom along with all the evidence I have. After that it is up to VM and its contractors to ensure the kit is returned. I trust the bill will be cancelled when the kit. 0 Kudos Reply. 28 December 2011 at 1:11PM. My Virgin Media App. Returning a Stream Box. Reply. I have not received the return kit I was promised in order to return VM equipment. we never really used the tv box and I throw it away many months ago. HD kit and some older 4K Ultra HD kit only supports older versions. Then today i get an email asking to return it, well thats a bit hard now. I have not received the return kit I was promised in order to return VM equipment. Networking and WiFi. In your Stream kit you’ll find everything you need to get the Stream box up and running. My Virgin Media. Kit return 5 hours ago Have waited in all. Browse Virgin Media Virgin Media Community. co/recycling for information on how to return or recycle old equipment,together with. And we know our customers, like you, are too. This is the third returns kit that was apparently sent by Virgin Media, and I still have not been able to receive anything. I the queued in the support line for ages, got only to a WhatsApp agent, and they had to schedule me in AGAIN. It is important that you read and understand the full terms and. Subscribe to RSS Feed; Mark as New; Mark as Read; Subscribe; Printer Friendly Page; Flag for a moderator 01-10-2018 08:00. Account - Cable. We would like to show you a description here but the site won’t allow us. If you cancel your service, you will need to return your kit to Virgin Media. If you want a hand understanding our services, or how to do certain tasks, you’ve come. For full instructions on how to return any of our kit, please see here and all instructions should be available there. The collection date is 29 November. co. uk with required details but have. e. Fibre to the home - not actually me, btw. I did this, using their pre-paid packaging and have a tracking confirmation that the package was received by VM three days ago. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. totally mixed up text, email and the human operators - don't understand the English language. Speedon 22-02-2023 16:03. For my surprise, in the package of the hub 5, was another package to return the hub 4. We would like to show you a description here but the site won’t allow us. Further exclusions & legal stuff apply. Hi, I was told a return kit was being sent for my Hub 4 back on 13th Sept but nothing has arrived and we're moving out next week. . You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. 2. Options. Or stream, control and manage. Hi thanks for your reply - you're very welcome! Any issues, please reach out once again. My V6 box has been replaced by a 360 and 2 days later I. The first thing you notice is how small the Stream box is. QuickStart, set up and connections. My parents recently swapped their Tivo for a V6. Just take it to a recycling centre, find your nearest. What happens if you don’t return your Virgin Media equipment? If you are leaving Virgin Media or changing your services your kit will need to be returned, and we will notify you via text and email. Phone. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? --- Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the bo. 0 or iOS 12 or later mobile or tablet. 0 once you have your Quickstart box. The fee is dependent on the equipment that needs to be returned and can range from £50–£250. How many stars would you give Virgin Media? Join the 73,611 people who've already contributed. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they. Once you’ve got all the bits and bobs in the right place, you can call our activation centre to activate your services on 0800 953 9500. My Virgin Media App. My timeline is as follows: Applied to cancel Virgin Media contract because I was moving home: 19. Left virgin over month ago and requested already 5 times rerun kit, unfortunately never received that and no one is able to answer any of my questions when there was sent or what is the tracking number, Recently received bill to pay because kit is not returned but how can I return it if I requested that already 5 times and it never arrived??Virgin Media will also reuse or recycle its equipment, and will always request that its newer pieces of kit are returned directly to them. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. . I've been asked to return my previous Stream box after cancelling then reactivating the service. Sim Application option missing (SIM Toolkit) - Virgin Media Community - 5246628. We would like to show you a description here but the site won’t allow us. Please can you confirm that the £40 c. Hi Virgin I am returning equipment and I have to put the silver cap. 1) False representation - the boxes don't work unless supplied directly by VM to a customer. In the event you change service or close your account, it's important that you return any equipment to us. Make sure to take our kit with you when you move. Well, I have some potentially good news for you, as Virgin Media O2 has just gone and announced a huge upgrade for one of its key channels for existing customers. Here you’ll find all the help you need for Virgin Media related problems and issues. My Virgin Media app: Requires compatible Android 7. Security matters. You can order a pre-paid equipment returns packaging through our Return Kit page . Account - Cable. Does anyone know if it's possible to get the relevant paperwork e-mailed so I can print it off and return it in my own packaging as it's not like I'm short of boxes or b. Are you leaving Virgin Media but due a refund? If you think your last bill is incorrect or the amount on the cheque is wrong, find out how we can help here. but the box the tv360 and hub4 came in, you use to return the old kit. Sort this out please. 1. The service start date was 28 January 2023. If there is any extra credit left in your account, you will get the refund through check via post in a few weeks. I left Virgin months ago and have arranged for my equipment to be collected. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. Will this late return be acceptable as I've tried contacting Virgin but just spoke with the bot & got nowhere. how to install virgin broadband hubhow to install phonehow to return your kitHi I gave notice to cancel all vm services a number of weeks ago, but as yet i have not still received packaging to return kit. My Virgin Media app: Requires compatible Android 7. This is not a full review yet – but a few early thoughts. I guess the first lady I talked to misinterpreted it. I realise that Virgin Media are under no obligation to treat a past customer as a new customer, but realistically, if I leave Virgin and then re-join a few weeks later, will they turn me down for a introductory deal?. The webpage usually list which items need returning, however it doesn't at present. Once we cancel we got a letter asking us to. Networking and WiFi. Not solved either. We recently sent you a new piece of equipment to replace the equipment you currently had and now you have this connected to our network we need you to return the old equipment back to us. My Virgin Media App. we never really used the tv box and I throw it away many months ago. . Remember. |. v6. I spoke with VM, and they sent me a return kit. We understand that this will be a very difficult time, and getting a refund sorted is probably the last thing you want to do. None of the dates for collection were acceptable. I had a message about collecting my kit. That is 56 minutes notice of a possible pick up. couldn't see where best to post this. Browse Virgin Media Virgin Media Community. . virgin media equipment return anything extra to receive one. Changes to Virgin Media prices 2023. SpeedWe would like to show you a description here but the site won’t allow us. It’s easy to Click & Collect your Virgin Media order with Yodel. Sami93. The clerk will print the return label and process your return. The impossible task of fitting Virgin Media kit in the returns box . Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. We would like to show you a description here but the site won’t allow us. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Don't expect any meaningful reply from Virgin Media, just the usual "sorry to hear that you are. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Please DM me and deal with this properly. Hi, a friend of mine hasn't been a customer for a while, but still has a V6 box and Hub 3 that they want to return. Hi, last month I upgraded to hub 5 from a hub 3 because of getting gig1 Wi-Fi. Sorry to hear that you're leaving us and are unsure on what to do with your equipment. Sitting there after an hour of wrestling everything into the packaging, using a whole roll of sellotape for extra security, to notice the remote control's still on the table. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. However, the very next day on the 21st March, I received a text message from VM (from telephone number +447537410420, from which I have received numerous texts from Virgin so I know it's a genuine number) saying "HI, It's VM, you don't need to return the kit you're disconnecting. How long ago did you send the kit back? Most importantly, do you have the receipt/tracking no. co. In your shoes I'd raise a written (postal) complaint, demanding the company refund the charge, that VM collect the equipment on a day of your choosing giving them two working weeks notice - failing which you will dispose of the equipment, and that VM pay compensation of say £60 for the repeated failure to collect the equipment and wrongfully. Nobody welcomes a price increase, and we get that. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Sign out . The returns charge only applies to in home, portable kit such as a TV box, a hub, or VM pods or boosters. Solved: Changing from national to international roaming - Virgin Media Community - 5248920. Changes to Virgin Media prices 2023. I've just received the same mail too! A couple of months ago Virgin Media upgraded my broadband but needed to provide a newer hub as I was using a (really) old white Hub3 which apparently couldn't handle 1GB speeds. Please let me know the procedure to return the kit AT NO COST for me to VIRGIN MEDIAVirgin Media Hub 5 to replace my Hub 3. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. Hey Slownnfastwifi, thanks for this reply and sorry to hear of the issues faced with sending your equipment back to us using the returns package we sent. Virgin Media;. If we decide to do this, we'll let you know. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. I'm sorry to hear there is some confusion with your return kit. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. If you're looking to amend your residential package, you will need to get in touch with our team directly by calling us on 150/ 03454541111 or texting us on 07533051809, as we're unable to process package changes on this platform. . It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for. Virgin Media; My Virgin Media. If after rebooting, the V6, TiVo, or TV 360 box is still not working, try running a quick diagnostics check to find the root cause of the issue and how to fix it. Upgrading V6 boxes to 360. However, I received a text message saying that I did not schedule a return yet. When the engineers came to do an upgrade install for the new account (VM hub 5 volt package) they said they would take the old equipment(VM hub 4. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. 00 am this morning I get a text and email asking me to please return unused equipment. So I left Virgin about a month ago after too many years. for the parcel you sent back? This is your proof that you sent it. Virgin Mobile. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. on 31-01-2023 16:46. We would like to show you a description here but the site won’t allow us. Account - Mobile. Forum; Apps. VM's preference is for wiring and wall boxes to be left in place in case you (or a future occupier) decide to contract with VM in future, but there's no legal right to leave wiring and boxes on your property. When you see the ‘starting up’ screen, you can pull the tab out of the remote. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. Joining in. Solved: My VM account ended on 31st March. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. Virgin Media; My Virgin Media; Shop; Help;. It was all done correctly, out of contract, 30 days notice, etc, and as expected they asked for their Hub 3 to be returned. Nobody welcomes a price increase, and we get that. So you won’t need to hop around. In addition i also emailed EquipmentReturns@virginmedia. Manage Your Account. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. Joining in. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. Hi, this is really on behalf of my 85 year old dad. But they do acknowledge that seven calls seemed excessive – apparently, it was down to advisors trying to follow up. On our wavelength In. 3. I am very concerned that I cancelled service and was told return boxes would be with me in 10 days and it’s now been over 3 weeks, how can - 5146250. 1 goes to electricity, 2 goes the Hub, 3 goes to the TV box and 4 come from the socket. This clearly didn't happen and I was charged a late payment fee, which has now gone on my credit history. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. Then, drop it off at a Yodel store. Quickstart is the quickest and easiest way to setup our services. Return Valérie for free with Canada Post.